Frequently Asked Questions

Q.Where are you located?

Palermo Bakery’s original retail store and cake gallery is conveniently located at 187 Main St. Ridgefield Park, NJ. For our customers closer to Manhattan, we have recently opened our second location at 3701 Park Ave. Union City, NJ. Our third location of The Cake Lounge & Palermo Cafe is located at 399 Liberty
St in Little Ferry, NJ.

Q.What are your cake pricing guidelines?

The best thing to do is to inquire directly with a Palermo sales consultant regarding more exact pricing by phone or email.

Q.What are your hours?

Ridgefield Park:
Sun-Thurs 5:30am – 8pm
Fri-Sat 5:30am – 9pm

Union City:
Sun 7am – 7pm
Mon-Thurs 7am – 8pm
Fri-Sat 7am – 9pm

Little Ferry:
Sun-Thurs 6:30am – 10pm
Fri-Sat 6:30am – 11pm

Q.What are your payment methods?

We accept cash and all major credit cards.

Q.How long has Palermo Bakery been open?

Palermo Bakery has been open since 1989; we began as a small retail operation and have grown into a large retail, wholesale, and custom cake bakery. Palermo was established as a family owned and operated small business by Gennaro and Giovanna Bruno. Although we have grown into a larger operation, we continue to pride ourselves on our family tradition; and Palermo Bakery is still owned and operated by the second generation of the Bruno family

Q.What kinds of baked goods do you sell?

We offer a variety of breakfast items including muffins, danish, croissants, scones, donuts, and buns. We also offer a specialty line of desserts including individual assorted mini and large pastries, cookies, biscotti, and gourmet cupcakes. We offer cakes in a variety of sizes and flavors: red velvet, carrot, german chocolate, French cream and raspberry, shadow, double chocolate fudge, cookies ‘n’ cream, cheesecakes, napoleon cakes, fruit tortes, opera cakes…the list is truly endless. We are also able to accept special orders as per our customers’ requests so if there is something in particular you are looking for, just feel free to ask. Finally, we specialize in our signature custom wedding and specialty event cakes. To schedule a complimentary cake tasting and consultation, feel free to call or email us.

Q.What kind of ingredients do you use?

We use high-quality, natural ingredients; and all baked goods in our bakery are made fresh daily.

Q.What is your allergy information?

We are not a nut-free bakery; all of our baked goods are prepared on premise. Please let our staff know of any allergies you may have, so we can properly assist you.

Q.Do you offer gluten-free, vegan, or eggless products?

We can accommodate certain requests for gluten-free, or eggless cakes and desserts. However, please contact a Palermo representative for specific dietary information prior to ordering.

Q.Are any of your products sugar-free?

We offer sugar free turnovers, cookies, cakes, and pies. All sugar free cake and pies should be ordered in advance, as we do not normally carry those items in the retail store on a daily basis.

Q.How far in advance should I place an order?

Please place your orders 1 week in advance for a simple cake. Due to the high volume of requests for our cakes, we request a minimum of 2 weeks notice for any custom order. At least 3-4 weeks is preferable, especially during our busy wedding season (May–October). For weddings, you should plan to order your cake at least 1 month in advance. As a general rule, you can never order too early! However, we also understand that last minute orders are commonplace, so we do accommodate these orders if we can.

Q.But what if I need a cake tomorrow?

Please call and place an order over the phone to guarantee next day or same-day availability. We will always try to accommodate late orders when possible.

Q.Can I put something on hold?

Yes, with advance payment.

Q.How many people do your cakes feed?

Our portion sizes are large so each cake may feed a few more people than listed here. 7″ – 6-8 servings 8″ – 8-12 servings 10″ – 12-15 servings 12″ – 18-25 servings. (Larger sizes are also available)

Q.I’m getting married/throwing a big party. Can I come in for a cake consultation?

We schedule complimentary consultations at our custom cake galleries. We offer these appointments 7 days a week. But, availability may be limited on certain days. Please call any of our locations directly or book your appointment online.

Q.What is the minimum order for custom cupcakes or specialty event cakes?

Custom cupcakes include anything that differs from our standard flavor combinations, colors, and decorations. Specialty cakes include anything beyond a layer or sheet cake. We do not require minimum orders, but we do ask that you place your order at least a week in advance.

Q.Can you write a message on my cake?

Yes, almost all of our cakes can be written on at no extra cost. If we must use a sugar plaque or piece of chocolate upon which a message is piped, it may be an additional $1-2.

Q.I would like a cake with a picture on it. Can you do that?

Yes, please send us the image in the highest resolution possible to our e-mail. Picture plaques typically cost $15 and up, depending on images and size.

Q.I have a restaurant or coffee shop of my own. Do you offer wholesale?

Yes! Please contact us for wholesale pricing and information.

Q.Will you mail product to me?

At this time we do not ship our products, but stay tuned as Palermo’s Online Bakery should be opening up in 2016!

Q.Will you share my info with anyone else?

No, all of your private information will be kept safe and confidential.